:root{--bg: #f6f7f9;--panel: #ffffff;--border: #e3e6ea;--text: #1c2127;--muted: #6b7280;--primary: #4f46e5;--primary-hover: #4338ca;--new: #2563eb;--review: #d97706;--resolved: #059669;--pos: #059669;--neu: #6b7280;--neg: #dc2626;--radius: 8px;--shadow: 0 1px 2px rgba(16, 24, 40, .06), 0 1px 3px rgba(16, 24, 40, .1);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}button{font:inherit;cursor:pointer;border:1px solid var(--border);background:var(--panel);border-radius:6px;padding:7px 12px;color:var(--text)}button:hover{background:#f3f4f6}button.primary{background:var(--primary);border-color:var(--primary);color:#fff}button.primary:hover{background:var(--primary-hover)}button:disabled{opacity:.5;cursor:not-allowed}input,select,textarea{font:inherit;padding:8px 10px;border:1px solid var(--border);border-radius:6px;background:#fff;color:var(--text);width:100%}label{display:block;font-weight:600;margin-bottom:4px;font-size:13px}.field{margin-bottom:14px}.panel{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.muted{color:var(--muted)}.error{color:var(--neg);margin:8px 0}.auth-wrap{min-height:100vh;display:grid;place-items:center;padding:24px}.auth-card{width:100%;max-width:400px;padding:28px}.brand{font-size:22px;font-weight:700;margin-bottom:4px}.brand span{color:var(--primary)}.shell{display:grid;grid-template-columns:220px 1fr;min-height:100vh}.sidebar{background:#111827;color:#e5e7eb;padding:18px 14px;display:flex;flex-direction:column}.sidebar .brand{color:#fff;margin-bottom:24px}.sidebar nav a{display:block;color:#cbd5e1;padding:9px 12px;border-radius:6px;margin-bottom:2px}.sidebar nav a:hover{background:#1f2937;text-decoration:none}.sidebar nav a.active{background:var(--primary);color:#fff}.sidebar .spacer{flex:1}.sidebar .who{font-size:12px;color:#9ca3af;margin-bottom:8px}.main{padding:24px 28px;overflow:auto}.page-title{font-size:20px;font-weight:700;margin:0 0 16px}.toolbar{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:16px;align-items:center}.toolbar input,.toolbar select{width:auto;min-width:140px}.feedback-list{display:flex;flex-direction:column;gap:10px}.feedback-item{padding:14px 16px;cursor:pointer}.feedback-item:hover{border-color:#cbd5e1}.feedback-item.selected{border-color:var(--primary);box-shadow:0 0 0 1px var(--primary)}.feedback-item .msg{margin:6px 0 8px}.feedback-meta{display:flex;gap:8px;align-items:center;flex-wrap:wrap;font-size:12px;color:var(--muted)}.badge{display:inline-block;padding:2px 8px;border-radius:999px;font-size:11px;font-weight:600;border:1px solid transparent}.badge.NEW{background:#dbeafe;color:var(--new)}.badge.IN_REVIEW{background:#fef3c7;color:var(--review)}.badge.RESOLVED{background:#d1fae5;color:var(--resolved)}.badge.POSITIVE{background:#d1fae5;color:var(--pos)}.badge.NEUTRAL{background:#f3f4f6;color:var(--neu)}.badge.NEGATIVE{background:#fee2e2;color:var(--neg)}.label-chip{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:999px;font-size:11px;color:#fff;font-weight:600}.split{display:grid;grid-template-columns:1fr 360px;gap:18px;align-items:start}.detail{padding:18px;position:sticky;top:0}.detail h3{margin-top:0}.detail .row{margin-bottom:14px}.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px;margin-bottom:18px}.card{padding:16px}.card .num{font-size:28px;font-weight:700}.card .lbl{color:var(--muted);font-size:13px}.chart-box{padding:18px;margin-bottom:18px}.chart-box h3{margin:0 0 12px;font-size:15px}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:18px}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--border);font-size:13px}th{color:var(--muted);font-weight:600}.inline-form{display:flex;gap:8px;align-items:flex-end;flex-wrap:wrap}.inline-form .field{margin-bottom:0}@media(max-width:900px){.shell,.split,.grid-2{grid-template-columns:1fr}}